MAJOR RESPONSIBILITIES
Application & Service Portfolio Leadership
Own the strategy, lifecycle, optimization, and governance of 70+ enterprise applications
and corporate systems.
Ensure application reliability, scalability, compliance, and alignment to Dulys
operational and clinical priorities.
Evaluate, standardize, consolidate, or retire systems to reduce redundancy and
maximize business value.
Establish KPIs and dashboards to track application health, service performance, and
business impact.
Project & Delivery Management
Lead medium- to large-scale application initiatives, enhancements, upgrades, and
integrations.
Partner with business stakeholders to define requirements, scope, timelines, and
success criteria.
Apply project management discipline to ensure predictable execution and transparent
communication.
Act as escalation point for system issues, driving root-cause analysis and long-term
remediation.
Vendor & Contract Management
Manage relationships with software vendors, consulting partners, and service providers.
Lead contract reviews, renewals, RFPs, and licensing optimization to drive savings.
Ensure vendor performance meets SLAs, quality expectations, and operational needs.
Continuously assess the market for innovative, cost-effective tools and services.
Team Leadership & Development
Lead, mentor, and support a team of 710 analysts, administrators, and specialists.
Build a culture of ownership, accountability, customer service, and continuous
improvement.
Develop skill sets aligned to business needs and emerging technologies.
Set annual goals, review progress quarterly, and ensure alignment with organizational
objectives.
Cross-Functional Collaboration
Partner with Finance, Accounting, Operations, HR, Call Center, Marketing, and IT teams
to ensure applications support business process excellence.
Support corporate leaders with insights, data, process optimization, and
recommendations for technology adoption.
Work closely with the Information & Transformation team on enterprise strategies and
digital transformation initiatives.
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